Frequently Asked Questions

1. Log into PharmacyCenter™.
2. Click on Operator Maintenance.
3. Click on the Operator you wish to suspend.
4. Click on Suspend Operator.
5. Click Yes to suspend the Operator.
6. Click Cancel.
7. Log out of PharmacyCenter™.

The default password is going to be the users sign on.

Example: jd1120

1. Log out of the software.
2. Press F1 to exit out of the medDispense® software.
3. Press CONTROL+ALT+DELETE and
4. Press the Shutdown button on the bottom right side of the screen.
5. Once the screen has gone dark, go to the back of the unit and press the rocker switch to the off position.
6. Leave it in the off position for 10 seconds, then press the rocker switch to the on position.
7. Once the PC boots into Windows, log into the software and dispense a medication.

If the steps above do not resolve the issue, please contact the help desk at 1-800-947–3901.

Sign onto PharmacyCenter™ and verify the operators permissions.

1. Sign on to PharmacyCenter™.
2. Click on Operator Maintenance.
3. Select the Operator.
4. The Operators permissions are on the right hand side.
5. Verify that controlled meds is checked off or the appropriate template is selected.

1. Log into PharmacyCenter™.
2. Click on Operator Maintenance.
3. Click on the Operator you wish to reset the password for.
4. Click on Reset Password.
5. Click on Yes when asked if you wish to reset the password.
6. Click on Cancel.
7. Log off.
8. Inform operator that the passwords has been reset and let them know that the default password is their sign on.