Because Your Success Doesn’t End at the Point of Sale
At TouchPoint Medical, we believe that partnership begins not ends—when a product is delivered. That’s why we take a Service First approach, guiding you through every phase: deployment, maintenance, upgrades, and beyond. Our goal is to ensure your technology supports care delivery without interruption—today and for the long haul.
Our expert installers ensure your equipment is deployed efficiently and accurately—seamlessly integrating into your environment so clinicians and IT teams can stay focused on care, not configuration.
No two facilities are the same. That’s why we tailor every installation to your space, equipment, and clinical requirements—backed by detailed planning and expert precision.
Hands-on training sessions ensure your care teams and IT staff are confident using and maintaining the technology—reducing errors, downtime, and frustration.
Protecting Performance. Preserving Longevity. In today’s high-demand healthcare environments, your equipment works hard—often nonstop. From automated dispensing cabinets to mobile workstations and mounting systems, TouchPoint Medical’s preventive maintenance services are designed to minimize downtime, reduce costs, and extend the life of your critical care technology.
Automated Dispensing Cabinets
Capable of over 100,000 transactions per year, cabinets benefit from wear-and-tear inspections, component replacements, and eligibility checks for design upgrades.
Powered Workstations
Services include battery diagnostics, servo adjustments, monitor checks, and ergonomic tune-ups to ensure mobility and reliability throughout each shift.
Mounting Systems
Our technicians inspect, adjust, and fine-tune monitor arms, cable routing, tension settings, and mounting hardware for safety and ergonomic efficiency.
Our certified service technicians perform a comprehensive checklist tailored to each solution:
For Cabinets
- Inspect mechanical, electrical, and peripheral components
- Check cabling, clean internal systems, and calibrate interfaces
- Apply manufacturer-recommended service protocols
- Identify and implement retrofit upgrades when eligible
For Workstations
- Battery diagnostics and charger output testing
- Monitor and keyboard function checks
- Height adjustment tests and servo calibration
- Structural inspections of bins, casters, drawers, and clamps
- Cable management and ergonomic adjustments
For Mounting Solutions
- Arm resistance and counterbalance adjustments
- Height and swivel testing
- Tighten all fasteners, screws, and clamps
- Optimize cable routing and user interface positioning
Empower your staff to help keep your systems running smoothly between PM visits with these quick tips:
- Back up data regularly and clean high-touch surfaces
- Keep ambient conditions (temperature, humidity, interference) within spec
- Perform routine visual inspections of cables and connectors
- Apply necessary updates to software, firmware, and security protocols
- Call (800) 947-3901 for 24/7 support—our team is ready when you need us
