We handle the many tasks of healthcare IT service and support so that your team can stay focused on patient outcomes.
Our relationship with you and your team doesn’t end with the sale. Think of us as a valuable partner, guiding you through deployment, maintenance, and beyond. Through innovative solutions and comprehensive customer service, TouchPoint Medical supports your mission to enhance care and improve overall patient outcomes.
During your clinical site survey, we send an on-site success manager to your facility to do an audit of exactly what you need, how it will be used, and where it fits. This helps ensure that the technology is positioned to facilitate patient care, not get in the way of it.
Product trails make sure that the solutions you selected allow overworked users to work comfortably and without undue physical strain.
Customized installation to meet the needs of your staff, facility, and most importantly, your patients with the least amount of downtime possible. This also gives you expert help on projects you aren’t staffed to handle.
Ongoing fleet maintenance options that actively monitor and manage the technology through its lifecycle, so you get more use out of the solutions and only replace what you need to.
Live and local customer service and technical support teams provide personalized service, attention to detail, and proper urgency when addressing your concerns. We help you to maximize uptime while relieving IT staff from constant repairs and tickets.
