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Why Servicing Wall Mounts in the Healthcare Industry is of Critical Importance

September 21st, 2023
preventative maintenance

In the fast-paced and ever-evolving healthcare industry, every minute counts. The efficient operation of healthcare facilities is essential for delivering optimal patient care, and one often overlooked aspect of this efficiency is the maintenance and servicing of the equipment that caregivers use every day to interact with patients.  For example, patient monitor and EMR wall mounts. These unassuming fixtures play a critical role in the daily functioning of healthcare institutions, and their proper upkeep is crucial. In this article, we'll discuss why it is of paramount importance to service wall mounts in the healthcare sector.

1) Patient Safety

The primary concern in healthcare is the well-being of patients. Wall mounts are commonly used for mounting vital equipment such as wall mounted EMR workstations, patient monitors, and diagnostic devices. Ensuring the stability and integrity of these mounts is essential to prevent accidents or mishaps that could harm patients. Regular servicing ensures that wall mounts remain securely fastened, reducing the risk of equipment falling or malfunctioning.

Proper care and preventative maintenance of the equipment used in the healthcare environment should not be overlooked simply because there is a shortage of resources in the IT or biomed department.  Patient outcomes and safety can be at stake when proper attention is not given to these tasks.

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2) Maximizing Uptime

Healthcare professionals rely heavily on equipment that is mounted on walls for accurate diagnoses, monitoring, and treatment. Proximity of data entry to the point of care is critical in improving accuracy.  Any malfunction or misalignment in the wall mount can lead to a delay in the delivery of patient care.

Malfunctioning wall mounts can also disrupt the workflow of caregivers, again hindering the delivery of care. Timely servicing of mounting systems minimizes disruptions, improves uptime, and ensures that healthcare providers can focus on their primary task—providing quality care to patients.

Regular servicing and maintenance ensure that the equipment remains in optimal condition, reducing downtime and enhancing efficiency in patient care. A robust preventive maintenance program is a cost-effective approach compared to the expenses incurred in replacing or repairing damaged equipment due to negligence. Investing in routine servicing extends the lifespan of wall mounts and the equipment they support, ultimately saving healthcare organizations money in the long run.

3) Infection Control

Infection control is a top priority in healthcare settings. Wall mounts, often located near patients' beds or in treatment areas, can accumulate dust, dirt, and pathogens over time. Routine servicing includes thorough cleaning and disinfection, contributing to a more hygienic environment for both patients and healthcare providers.

4) Compliance and Accreditation

Healthcare facilities are subject to strict regulations and accreditation standards. Regular servicing of wall mounts helps institutions meet these requirements by ensuring that all equipment complies with safety and quality standards. Failure to adhere to these standards can lead to legal and financial repercussions, as well as reputational damage.

5) Customization and Upgrades

Servicing wall mounts also presents an opportunity to assess whether upgrades or customizations are needed to accommodate evolving healthcare technology. As technology advances, healthcare institutions can adapt by modifying their wall mounts to support new equipment or enhance ergonomic design.


In conclusion, wall mounts are integral components of healthcare facilities, impacting patient safety and outcomes. Neglecting their servicing can have dire consequences, including compromised patient care, legal repercussions, and financial losses. Therefore, healthcare organizations must prioritize routine servicing and maintenance of wall mounts to ensure the seamless and safe operation of their facilities. In doing so, they can deliver better care, improve patient outcomes, and maintain a high standard of excellence in the healthcare industry. 


At TouchPoint Medical, preventative maintenance services are not exclusively offered to our existing customers. Healthcare facilities utilizing WOWs or COWs from any manufacturer can also leverage our services, receiving the same dedicated care as we provide for our own products.