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Ensuring Smooth Operations: The Vital Importance of Servicing Powered Workstation Fleets in Hospitals

September 5th, 2023
fleet management

In the fast-paced environment of a hospital, the efficient functioning of powered workstation fleets stands as a critical component in delivering high-quality patient care. These workstations, equipped with advanced technology and designed to streamline workflows, are essential for healthcare professionals to perform their duties effectively. Regular servicing of these powered workstations is paramount to ensure uninterrupted operations, maintain patient safety, and prevent potentially dire consequences. This article delves into the significance of servicing powered workstation fleets in hospitals and the potential repercussions that can arise if this crucial maintenance is neglected.

The Importance of Servicing Powered Workstation Fleets

Powered workstations, ranging from medication dispensing units to mobile documentation carts, are integral to hospital operations. They enable healthcare professionals to access patient information, administer medications, and document care seamlessly. Regular servicing of these workstations offers numerous benefits:

1. Clinical Functionality: Regular maintenance ensures that the workstations operate at their best, minimizing technical glitches and maximizing efficiency. This translates to streamlined workflows and reduced downtime for hospital staff.

2. Patient Safety: Many powered workstations are involved in critical tasks, such as medication administration and patient monitoring. Malfunctions or inaccuracies in these processes can lead to medication errors, delayed treatments, and compromised patient safety. Regular servicing helps identify and rectify potential issues before they escalate.

3. Capital Containment:  Preventive maintenance is more cost-effective than reactive repairs. Regular servicing prevents minor issues from evolving into major problems that require extensive repairs or replacements, saving both time and resources.

4. Lifecycle Management: Routine servicing increases the longevity of powered workstations, thereby delaying the need for replacements. This is especially valuable in a healthcare environment where budgets are often constrained.

5. Regulatory Compliance: Healthcare facilities are subject to stringent regulatory requirements. Regular servicing ensures that powered workstations comply with safety and operational standards, preventing potential legal and regulatory issues.

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Consequences of Neglecting Servicing

According to a study by the American Hospital Association, poor maintenance of mobile fleets in hospitals in the US can result in up to 10% of downtime. This means that for every 10 days that a hospital's mobile fleet is in use, one day could be lost due to poor maintenance.

The study found that the most common causes of downtime due to poor maintenance were:

  • Failure to perform preventive maintenance
  • Failure to repair minor problems
  • Using the wrong parts
  • Improper storage

Poor maintenance of mobile fleets can lead to a number of other problems, including:

  • Increased costs
  • Reduced productivity.
  • Safety hazards
  • Compromised Patient Safety
  • Increased Staff Stress
  • Legal and Regulatory Consequences

In the dynamic landscape of healthcare, the importance of servicing powered workstation fleets cannot be overstated. These workstations are the backbone of hospital operations, facilitating critical tasks that impact patient care, safety, and outcomes. Regular servicing ensures their optimal functionality, patient safety, and cost-effective operations. By prioritizing routine servicing, hospitals can ensure that their powered workstation fleets remain reliable, efficient, and capable of upholding the highest standards of patient care.

How TouchPoint Medical Can Help

At TouchPoint Medical, our commitment extends far beyond the point of sale. With a focus on service excellence, we accompany our customers throughout the entire process, from implementation to ongoing support. Our comprehensive service includes proactive maintenance and technology updates, ensuring continuous monitoring and management throughout the product's lifecycle. This approach maximizes the longevity of your solutions, allowing you to replace only what's necessary, rather than the entire unit. It's worth noting that these preventive maintenance services are not exclusive to our existing customers. Healthcare facilities utilizing WOWs or COWs from any manufacturer can also leverage our services, receiving the same dedicated care as we provide for our own products. Contact us to get started.